Category: ‘Client Service’

Accruit - AED’s Preferred Provider for 6th Consecutive Year

August 3rd, 2009 by Jim Burnett

Associated Equipment Distributors (AED) and Accruit have announced the continuation of their long-standing relationship which provides Accruit's industry-leading services to the heavy equipment industry. Over the course of this six-year relationship, Accruit has grown to become the leading provider of 1031 Like-Kind Exchanges, thanks in large part to the strong relationship with AED.  Working in consultation with the leaders of the heavy equipment industry, Accruit has consistently developed innovative tax services specifically designed ... (Read the rest of this entry)

Filed under: Accruit News, Asset Management, Business Process, Client Service, Leadership, Press Releases, Security

Customer service: dead or alive?

June 30th, 2009 by Marti Smith

Have you been shopping lately? It doesn't really matter for what kind of item, or what type of store. Were you given good customer service? Did the salesperson have a clue about what he or she was selling? If so, I envy you. But I doubt most of us could say that we've enjoyed many positive customer services experiences lately. Over the weekend I shopped for furniture. I talked to three salespeople before I found one who could give me some ... (Read the rest of this entry)

Filed under: Client Service

The lost art of customer relationship building

April 23rd, 2009 by Marti Smith

casieGood customer service has become a business add-on instead of business as usual.  When you call most call centers they tell you, "This call may be recorded."  I don't know about you, but I always wonder what happens to the recording.  Does anyone measure the mistakes and is anyone being held accountable?  Do they have metrics where they measure dissatisfied customers versus satisfied customers?  I appreciate that someone gave them a ... (Read the rest of this entry)

Filed under: Client Service