Last Revised as of December 18, 2024

The websites available at accruit.com, (together with any subdomains, the Website) are owned and operated by Accruit Holdings LLC a Delaware limited liability companies, together with their affiliates (together, the Company or us, we, and our). We have created this privacy policy to demonstrate our commitment to the privacy of our visitors and customers. We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information that you share with us (the phrases personally identifiable information and personal information mean any information by which you, individually, can be identified, such as your name, address, telephone number, etc.) or that is provided to us by third parties that may provide you with access to our services. The purpose of this privacy policy is to inform you when you visit our Website how we use such information, and the choices you have regarding our use of, and your ability to review and correct, your information.

BY USING OUR WEBSITE, USING EXCHANGE MANAGER PRO^SM OR ENGAGING IN AN EXCHANGE TRANSACTION FACILITATED BY US, YOU CONSENT TO THE PRACTICES IDENTIFIED IN THIS PRIVACY POLICY, WHICH ARE INCORPORATED BY THIS REFERENCE WITH AND INTO OUR TERMS OF USE, AS SET FORTH BELOW.

A Special Notice about Children

By using the Website, you represent that you are the greater of 18 years of age or the age of majority in your state or province of residence. We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our services are directed to or may used by persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE WEBSITE OR OUR SERVICES AT ANY TIME OR IN ANY MANNER. If we learn that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then we will take appropriate steps to delete this information.

General

In general, you may visit many aspects or pages of the Website without telling us who you are or revealing any personal information about yourself. We may collect information from or about the computers, phones, or other devices where you access our Website, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we may collect:

• Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers;
• Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals;
• Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address; or
• We may track the Internet domain address from which you visit the Website and analyze this data for trends and statistics, but individual users will remain anonymous unless they voluntarily tell us who they are.

Sometimes (such as when you contact us through an online form, purchase our services, or sign up for our newsletters) we will ask you to provide personal information about yourself, such as your name, shipping/billing addresses, employer, telephone number, or e-mail address. We also maintain a record of your purchase activity. Whether or not you choose to provide the information we request is entirely up to you. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers, and content on the Website.

Collection and Use of Personal Information

If you choose to provide information to us through our Website or through a third-party that uses services made available through our Website, we may collect personal information from or about you such as your name, address, telephone number, e-mail address, a password, your banking information, social security numbers, employer identification numbers, a driver’s license or passport information (or comparable) where we believe it is reasonably required for ordinary business purposes or legal compliance purposes, as well as information regarding the items you are seeking to sell by, at, or through our website. We may also collect personal information from or about you such as your employment information or tax information. Finally, we also may ask you for personal information when you ask us for information, seek support, subscribe to a Company service or publication, or download information.

We may store your purchase transaction data for the period necessary to complete your transaction. After your transaction is complete, we may periodically delete your transaction-specific data.

In an effort to combat money laundering activities and the funding of terrorism, we may also obtain, verify, and record information that identifies you. As part of the application to establish an account with us, we may obtain information about you from your mobile carrier or data providers authorized by your mobile carrier or other third-party sources, in order to verify your identity, administer your account, or identify and/or prevent fraudulent activity. You authorize your mobile carrier and their data sources, to provide your account/subscriber information to us, including (if applicable) your name, address, e-mail and device data for these purposes. We reserve the right to take any and all lawful steps that we deem necessary or appropriate in order to verify the information you provide, including, but not limited to, obtaining consumer reports. If you refuse or fail to provide the requested information, or if we are unable to verify the information you provide and/or verify your identity to our satisfaction, we, in our sole discretion, reserve the right to decline to establish an account for you, to provide you with access to our services, and/or to discontinue your access to or use of any previously-established account or any services available through the Website at any time. Furthermore, you may be subject to civil and criminal proceedings.

If you choose a payment gateway to complete your purchase, our third-party services provider may store and encrypt your payment data using the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your personal information allows us to provide you with the information you have requested, provide you with information regarding the status of your assets and transactions, complete your transactions, and provide you with information regarding future products and services that may suit your interests. We may use your personal information for:

• Processing and servicing accounts and transactions;
• Verifying your identity;
• Preventing fraud and enhancing the security of your account or our online services;
• Responding to your requests and communicating with you;
• Managing your preferences;
• Performing analytics concerning your use of our online services, including your responses to our emails and the pages you view;
• Providing you tailored content and marketing messages, including information about our affiliates’ products based on criteria provided by our affiliates (our marketing emails tell you how to “opt-out”; if you opt out, we may still send you non-marketing emails, such as emails about your accounts and our business dealings with you);
• Operating, evaluating and improving our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);
• Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies;
• For any other purposes that we may specifically disclose at the time you provide or we collect your information; and
• For any other purpose with your consent.

If you believe that any of your personal information is incorrect, or has been changed since your registration at the Website, please send an e-mail message to compliance@accruit.com explaining the correction or change and provide any relevant confirmation or reference number.

Cookies

The Website uses cookie technology to improve the quality of your experience. A cookie is a small file that contains information sent by a website that is saved on the hard disk of your computer by your computer’s browser or on the storage of your mobile device. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit the Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, comcast.com, centurylink.com, etc.); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Website; and the Internet address of the website from which you linked directly to the Website. We use this information to measure the number of visitors to areas of the Website, and to help us make the Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics.

Some consumers may not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to advise you when a website attempts to place a cookie on your computer.

Disclosure of Your Information

We may share your personal information with our partners, other entities that direct you to our website for purposes of completing escrow transactions, and with third-party independent contractors for purposes of: (1) performing functions on behalf of Company, such as processing payments and managing transactions; (2) providing you with product offers or survey requests via e-mail; and (3) tracking information generated through the Website. Our partners and third-party independent contractors are ordinarily obligated contractually not to use or share your personal information for unauthorized purposes. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We may also disclose your personal information to:

• comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities;
• protect and defend Company, its subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute;
• enforce the Terms of Use of the Website;
• protect against actual or potential fraud;
• resolve our users’ inquiries or disputes;
• receive payments;
• carry out our business;
• protect the confidentiality or security of our records;
• enable our service providers to perform marketing services on our behalf and inform users about our own products or services;
• comply with federal or state laws and other applicable legal requirements; and
• prevent imminent physical harm in the event that we find that your actions on the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.
• No information or data collected for SMS communication will be shared with third-parties or others.

We reserve the right to transfer your personal information to a third party in connection with a transfer of all or substantially all of Company’s assets. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.

Sharing Your Information with Other Users

When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. To facilitate dispute resolution, we may provide a buyer with the seller’s address so that goods can be returned to the seller, or we may provide your information to an independent arbitrator. Neither the receiving party nor the arbitrator is allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is against our policies and constitutes a violation of our terms of use.

If someone is engaging in a proposed transaction with you, we may provide them your information name so they can verify they are sending the money to the correct account, and also so that they can inspect the items that you are proposing to sell or purchase.

We work with third parties, including merchants, to enable them to accept or send payments from or to you using our Website. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are one of our users, that you can use our escrow services, or to send you notification of payment status. Also, if you request that we validate your status as our user with a third party, we will do so.

Please note that merchants, sellers, and users you buy from or contract with have their own privacy policies, and although our terms of use does not allow the other transacting party to use this information for anything other than providing our services, we are not responsible for their actions, including their information protection practices.

Regardless, we will not disclose your bank account number to anyone you have paid or who has paid you using our services, or with the third parties that offer or use our services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.

Opt Out

You may “opt out” of having your personal information shared for purposes of receiving product offers via e-mail or postal mail, and from receiving product offers directly from us via e-mail or by simply clicking on the appropriate link provided in the Website or an email received from us, and also by emailing us at compliance@accruit.com. If you choose not to give us your personal information at all, you can still access the Website; however, you will not be able to access areas that require registration or personal information.

Third-Party Services

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. Google uses collected data to track and examine the use of our website(s), to prepare reports on its activities, and share them with other Google services. Google may use the data it collects to contextualize and personalize the ads of its own advertising network. We may receive information about you and your activities on and off our Website from Google.

Google Analytics Privacy Policy

Cloud Services

We may store content that you disclose to us on virtual servers owned by third parties, including but not limited to Microsoft Azure Services (each, a Cloud Service Provider). A Cloud Service Provider may disclose, move, access, or use data disclosed by you in accordance with the agreements between us and such Cloud Service Providers, as well as the terms of service or privacy policies of such Cloud Service Providers.

Microsoft Azure Privacy Policy

E-Commerce

We may disclose data that you provide to us to providers of software that we use to complete commercial transactions on our website and in other services.

Email Marketing

HubSpot is a service that simplifies email-based marketing. We may share your name and email address with HubSpot in connection with our use of their services to market our products.

HubSpot Privacy Policy

Links to Other Materials

The Website contains links to other sites. These links are an accommodation to the respective third-party site owners and for your convenience. Sites linked to and from the Website are not necessarily under the control of Company, and Company shall have no responsibility or liability whatsoever for the content or privacy practices of any linked sites, or any link or linking program at any time. You should read and understand Company’s policies with respect to such third-party links, as stated in the Terms and Conditions of Use of the Website.

Security

The Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

SMS Terms and Conditions

Consent for SMS Communication

Information obtained as part of the SMS consent process will not be shared with third parties.

Purpose

Text messaging services will be used solely for business communications related to 1031 exchange services initiated by the recipients. This service excludes any use for marketing or solicitation purposes.

Types of SMS Communications

All communications via text messaging will strictly pertain to 1031 exchange services. No Personal Identifiable Information (PPI) will be provided, nor should it be sent via text messaging to ensure the security of sensitive information.

By providing your mobile number and opting into our text messaging service, you consent to receive text messages regarding 1031 exchange services. Participation in this service is voluntary. No information or data collected for SMS communication will be shared with third-parties or others. If you have consented to receive text messages from Accruit, you may receive text messages related to a potential 1031 exchange, existing 1031 exchange, or other 1031 solutions provided by Accruit.

Below are examples:

Customers and Referral Sources: Updates regarding your existing exchanges, your clients existing exchanges, or other relevant information.

Standard Messaging Disclosure

Message and data rates may apply.

You can opt-out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy and Terms of Service at https://www.accruit.com/about-us/privacy-policy

By providing your phone and checking the box on our Contact Us web page, you agree to receive text messages from Accruit. You may reply STOP to opt-out at any time. Reply to HELP for assistance. Message and data rates may apply. Message frequency will vary.

Security and Confidentiality

To ensure the security and confidentiality of sensitive information, PPI should not be sent through text messaging. We are committed to maintaining the privacy and security of your information. No information or data collected for SMS communication will be shared with third-parties or others. 

Modifications to Terms and Conditions

These Terms and Conditions may be updated from time to time. You will be notified of any changes via text message or through our website. Continued use of the text messaging service constitutes your acceptance of the modified Terms and Conditions.

State Privacy Laws

We will comply with state privacy laws to the extent they apply to our services.

California residents: In accordance with California law, we will not share information we collect about you with companies outside of Accruit except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.

Nevada residents: This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing customers, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by emailing us at compliance@accruit.com or you may also contact the Nevada Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; telephone 702-486-3132; email: BCPINFO@ag.state.nv.us.

Vermont residents: In accordance with Vermont law, we will not share information we collect about you with companies outside of Accruit except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.

Do Not Track

The Company does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, you may be able to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

Individual Consumer Financial Product or Service

To the extent you are deemed under applicable law to have an individual consumer financial product or service with us, we will use and share personal information that we collect from or about you in accordance with this Privacy Policy.

Users Outside of the United States

If you reside outside the United States, you understand that your personal information may be processed in countries (including the United States) where laws regarding processing of personal information may be less stringent than the laws in your country.

Your Privacy Rights under the General Data Protection Regulation (European Union Member Countries Only)

If you are located within the European Union, you have the following rights in respect of the personal data we hold about you:

All Subject Access Requests and other requests or notifications in respect of your above rights must be sent to us in writing to 44 Cook Street, Suite 530, Denver, CO 80206.

We will endeavor to comply with such requests as soon as possible but in any event, we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

Effective Date and Changes

This privacy policy is effective as of the date first set forth above. The Company reserves the right to modify the terms of this privacy policy at any time and in its sole discretion, by posting a change notice on this page. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE BINDING ACCEPTANCE OF THOSE CHANGES.